On March 13, 2022, my husband's heart stopped in our living room.
Our 14-year-old daughter found him, called 911, and performed CPR until help arrived. He survived, but what followed was a long search for answers through hospitals, specialists, procedures, and recurring cardiac events.
While we were still trying to understand what was happening with his heart, I developed HELLP syndrome at 27 weeks pregnant. I was life-flighted two hours from home for an emergency delivery. Our son was born weighing just 2 pounds and spent the next three months in the NICU.
That same year, our older son fell from a bunk bed and suffered a massive brain bleed. He was life-flighted to Salt Lake City for an emergency craniotomy.
Our family took six life flights in two years.
We were focused on survival, not networks, billing codes, claims, authorizations, or what any of it would eventually cost.
Then the bills started arriving.
Hospital bills. EOBs. Claims. Specialist charges. Transfers. Itemized statements.
Different documents told different versions of the same financial story, and there was no single place to determine whether what we were being asked to pay was actually correct.
I spent years trying to understand and fight my family's medical bills. The more I learned, the more obvious the problem became.
The person carrying the weight of a medical crisis was somehow also expected to become the billing expert.
That is why I built Verity Claims™.
Autumn Lohman
Founder, Verity Claims™
