How we protect your data.
You are handing us a medical bill and an insurance statement, some of the most sensitive documents you own. Here, in plain language, is how Verity Claims™ handles them.
Encrypted in transit and at rest
Every connection to Verity Claims™ runs over HTTPS (TLS), so your documents are encrypted the moment they leave your device. Once uploaded, files and records are stored on managed cloud infrastructure that encrypts data at rest.
We use technical safeguards, including encryption in transit and at rest where supported, to protect uploaded information. Some documents may be transmitted to our AI service providers for processing before identifiers are removed.
Your data is isolated to your account
Records are protected by database row-level security: a signed-in user is limited to reading and writing their own cases, documents, and results. This is enforced at the database itself, not just in application code, so one account is not given access to another's data.
What the AI sees
Uploaded documents may be transmitted to our AI-processing providers before any application-level redaction or identifier filtering occurs. Do not upload information unless you are authorized to submit it and understand the applicable Privacy Policy and Terms.
Reading a bill means sending the whole document, including any name, account number, member ID, or address printed on it. The document is not redacted first. We instruct the AI not to copy your name, member ID, or address into the results we store.
Text you type (notes, or what a representative said on a call) goes through a filter before it is sent. The filter looks for common identifiers, such as email addresses, phone numbers, Social Security numbers, account and member numbers, street addresses, and your name if we already have it, and replaces them. It works by matching patterns, so it can miss some.
We do not sell your data or use it to advertise
We do not sell your information, and we do not use your medical documents to target ads to you.
Payments are handled by Stripe
Verity Claims™ does not store your card number. Payments run through Stripe, a PCI-DSS Level 1 certified processor, and card details are entered directly with them, never on our servers.
An honest note on what we are and aren't
Verity Claims™ is a consumer medical-bill audit and dispute-preparation tool. We are not a covered entity under HIPAA, and we do not claim certifications we have not earned. What we can tell you plainly is how the system is built: encrypted transport and storage, database-enforced isolation, common identifiers filtered from the text you type before AI processing (uploaded documents are sent in full), and payment card numbers are entered directly with Stripe and are not stored by Verity Claims™. If you have a security question this page doesn't answer, email support@verityclaims.co.